Phoebe's Pet Services will agree a time or time slot when the dog walk
will occur, or pet sitting begins. If an unforeseen situation arises,
the time interval may be adjusted but the customer will be updated
when possible.
Bank Holidays will be charged at a 1.5x rate while Christmas Day,
Boxing Day, New Years Day and Easter Sunday will be charged at a 2x
rate. You will be made aware of this at the time of booking.
An in-home consultation is required, prior to reservations, for
all new clients.
Cancellations
We ask that if you need to cancel, at least 48 hours notice is
required for any service.
We understand that the required 48 hours notice may not always be
possible, so it is down to our discretion as to whether you will be
charged in full for the booked service.
If cancellations regularly occur any later than 48 hours, we reserve
the right to charge for the cancelled session in full, this is at our
discretion.
Phoebe’s Pet Services retains the right to cancel any pre-booked
services, within 48 hours of the booked service.
If any unforeseen circumstances occur, such as extreme weather,
vehicle breakdown or a personal emergency, we retain the right to
cancel bookings without the 48 hour notice period.
Behavioral Issues
Phoebe's Pet Services are happy to cater for dogs that need particular
care, such as no dog contact, or separation anxiety. However, we do
ask that you let us know of any issues that your dog may have, so that
we can arrange suitable care for your pet.
Phoebe's Pet Services reserves the right to refuse to provide services
if there is any cause for concern involving either parties.
If any bites towards humans/dogs occured - we require a full run down
of these incidents. We reserve the right to cancel any and all
bookings if this information is not provided.
Keys
Phoebe's Pet Services will require a copy of your house key at the
initial consultation.
It is recommended that this key remains with Phoebe's Pet Services for
convenience in future use of our services, and that future use of
services can then be confirmed by telephone, email or messaging.
Your key will be kept in a secured locked storage box.
Updates
Please inform us of any changes to your contact details, emergency
contact details, vet surgery, and your pet’s care needs.
Privacy Policy
All of your information will be kept private and confidential and not
passed onto third parties.
Photos & videos
By using our services, you give permissions for us to take photos
& videos of your pet and share these via our social media or for
use on our website.
To opt out of this, contact us directly.
Insurance
Phoebe's Pet Services has full comprehensive insurance cover,
including Professional Indemnity cover, Public Liability cover and
Care, custody and control.
We ask that you make us fully aware of any pertinent information
concerning your pet before we begin our care services.
It is the client’s responsibility to have insurance for their
pet/home and Phoebe’s Pet Services will not be liable for any
damages to either pet/home.
Medication/Vaccination/Immunisations & Vet Visitation
If your pet has a contagious illness, Phoebe's Pet Services must be
informed and this may mean the service must be canceled.
You give permission to Phoebe’s Pet Services to act as
guardian for their pet/s.
If for any reason we need to take the client’s pet to a Vet
at short notice, we will take them to their registered Vet as stated
on the onboarding form.
The client gives Phoebe’s Pet Services permission to
transport their pet/s to the above-named Vet by whichever means
necessary.
Collars/Leads
Dogs will be walked on lead unless we feel that it is safe to let your
dog off, and that they have good recall.
No dog will be taken off the lead without a conversation with the
owner beforehand.
All dogs must wear an ID tag as it is required by law. Failure to
adhere to this will result in the booking being cancelled and the
client being charged.
House cleanliness
Phoebe's Pet Services will clean up after your pet to the best of our
ability. Please inform us of the area in which cleaning supplies can
be located.
We are not responsible for any flooring stains created by your pet.
Changes to return date
We carefully plan our services around our clients, so we cannot offer
refunds for early return dates. If you are unexpectedly delayed, we
will do our best to arrange further cover, which will be charged.
Payment
Phoebe's Pet Services accepts cash or bank transfers (please enquire
for bank details).
Payment is due no longer than 2 weeks after the service unless
discussed otherwise.
Vouchers
Vouchers can only be used once and are not valid with any other
promotions or discounts.
Only one voucher can be used per service.
Vouchers must be used within one year of the date of issue.
Vouchers are not redeemable for cash and has no cash value.
Vouchers are non-transferable and may not be sold or auctioned.
Vouchers can be used on any service.
Phoebe's Pet Services reserves the right to change or modify these
terms and conditions at any time without notice.
Acceptance of our services is deemed acceptance of our Terms and
Conditions and an agreement to pay our fees on time.